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1. Where can I use my Club Apparel Points?
. Club Apparel Points can be redeemed at any of the Participating Apparel Group Stores in the UAE and online at
2. What is the value of a Club Apparel Point?
. A Club Apparel Point is equal to 1 Dirham
3. What is the validity period of my Club Apparel membership?
. The membership is valid for one (1) year from the date of enrolment. At least one purchase in a year is a prerequisite for successive renewal of further period of one year.
4. How can I enroll in Club Apparel?
. One can enroll through the mobile phone in-store on achievement of a specified value of purchase transaction in any Apparel Group participating stores in the UAE, online at and via the Club Apparel mobile application (available on iOS and Android).
5. I am a tourist who frequently travels to UAE, can I become a member?
. Yes, you can become a member provided that the mobile number you are holding can be used to call 800777. Roaming charges for calls made using international numbers will be applicable as per operator.
6. How can I be secured on registering with Club Apparel?
. You can be secured on registering with Club Apparel through your specified PIN code / password entered / used during the account registration process.  (Lost or stolen mobile phones cannot be used to redeem points without the correct PIN code or password).
7. I have lost my Club Apparel pin / password, what should I do?
. If you have lost your password / pin, you can have your password / pin sent to you through SMS. All you have to do is send an SMS typing CAPW to 3777 from the mobile number registered with Club Apparel. (Standard charges apply for the SMS as per the telecom service provider). You can also use the "Forgot Password" option on the mobile app to retrieve your pin/password.
8. How can i redeem my points?
. Points can be redeemed in-store by presentation of the mobile phone with the mobile number registered with Club Apparel (using the Club Apparel password / pin specified during the account registration process).
9. What if I do not have enough points to redeem on my purchase?
. You can choose to redeem with the available points and pay the remaining balance by cash / credit card in-store and online. Please note that Cash on Delivery is not accepted as mode of payment on when Club Apparel points are used for redemption.
10. Are points transferrable?
. Points cannot be transferred between member accounts.  However, a member can cancel the existing registration under the programme and then transfer his/her accumulated points from one mobile number to another of his/her, provided the other SIM is not already registered under Club Apparel.
11. If I have forgotten to collect my points on purchase, can I claim it later by show of receipt?
. Points cannot be collected later by show of receipt. Points can only be collected at the point of purchase and on the check out page online at
12. When can I start redeeming my Club Apparel points?
. Points can be redeemed immediately (after successful enrolment) once accumulated / allocated to registered mobile number.
13. Is there a limitation on redemption of my Club Apparel points?
. On redemption, there is no limitation of minimum points or items to be accumulated. Member can redeem points at any time before the period of one year from the date of purchase of the points.
14. Do my Club Apparel points expire?
. Club Apparel points are valid for one year from the date of collection. These points will expire on a First In First Out basis. Once expired, these points cannot be reverted under any circumstances.
15. How can I view all my transactions with Club Apparel?
. Details on all relevant transactions with Club Apparel are available online. You can visit and log on using your mobile phone number which was registered with Club Apparel and the same PIN number specified during enrolment.
You can also check your Club Apparel point balance on the mobile application and by visiting [After registration, click 'my account' to see order history and point balance]

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