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1. How do I become a Club Apparel member?
. You can download the Club Apparel app and register with your mobile number. Following that, you will be required to verify your number through an OTP and then set your unique 4-digit pin.
2. What is Club Apparel?
. Club Apparel is the most rewarding loyalty program in the region. It is an app based cardless loyalty program that offers you reward points on your purchase, that you may spend immediately on your next purchase across our 70+ brans and 700+ stores in UAE.
3. What are the benefits of Club Apparel?
. Club Apparel members earn reward points on every purchase which can be redeemed across all participating Club Apparel stores.
4. How do I collect Club Apparel points?
. Club Apparel points can be collected by scanning your identification code on the app at the point of sale during a transaction.
5. What is the value of Club Apparel points, i.e. what is the value of one point?
. 1 Point is equal to 1 AED.
6. Where can I redeem my Club Apparel Points?
. Club Apparel Points can be redeemed at any of the Participating Club Apparel Stores in the UAE.
7. Why am I unable to redeem my points after logging into the app?
. Once you have gained access to the app, you will be required to complete your profile to be able to use your points. Once you complete your profile, your points will be available for redemption.
8. When can I redeem my points?
. Points can be redeemed instantly at your very next purchase and if your profile details have been completed, your points will be released to you for redemption.
9. Can I collect and redeem my points during sales and promotions?
. Yes
10. How can I check how many points I have?
. Points can be viewed on the club Apparel home page when you click on the Tier Tab and in 'Rewards' tab.
11. When do my points expire?
. Club Apparel points expire after a year from the date of collection. However, your brand points may have different expiry date, which could vary.
12. Is there a limitation on redemption of points?
. No
13. How do I collect my points if I was unable to collect at the time of purchase?
. Points can also be collected through the app by scanning the barcode printed on the bill. The barcode expires 14 days from the purchase.
14. Can I transfer points to other club Apparel members?
. No
15. Do my points get transferred if I have changed my number?
. Yes, your points will be transferred to the number you have updated on the mobile app.
16. How are my points calculated? /How are points allotted?
. Points are calculated tier wise. Black Tier gets 5 Club Apparel points worth AED 5 on every AED 100 spent. Gold Tier gets 3 Club Apparel points worth AED 3 on every AED 100 spent. Silver Tier gets 2 Club Apparel points worth AED 2 on every AED 100 spent.
17. How can I become a Gold or Black tier member?
. To become a gold tier member, you need to spend a minimum of AED 10,000 in the last 365 days. Similarly, to become a black tier member, you need to spend 25,000 or more in the past 365 days.
18. What are the benefits for a Gold tier member?
. A Gold tier member gets 100 points on their birthday, private shopping sale of 15% off across all brands 1 day in a year, early access to exclusive sale previews. Earn 3 Club Apparel points worth AED 3 on every AED 100 spent.
19. What are the benefits for a Black tier member?
. A Black tier member gets 200 Club Apparel points, Private shopping sale of 15% off across all brands 2 days in a year, early access to exclusive sale previews. Earn 5 Club Apparel points worth AED 5 on every AED 100 spent.
20. What are brand points?
. Brand points are specific to our brands which are awarded to customers when they purchase from that brand during different promotions.
21. How do I collect brand points?
. Brand points are awarded to customer during certain events and promotions when they make a purchase from that particular brand.
22. Where can I see my brand points?
. Brand points can be viewed under 'My Rewards ‘on the app.
23. Can I use brand points for other brands as well?
. No, brand points can be redeemed at only at the same brand stores.
24. Can I convert brand points into Club Apparel points?
. No, brand points are specific to brand only.
25. My points have expired. Can I retrieve them?
. No, expired points cannot be retrieved.
26. I purchased an item but did not receive any points.?
. Points can also be collected through the app by scanning the barcode printed on the bill. The barcode expires 14 days from the purchase.
27. How can I view my point collection history?
. You can view it under 'My Rewards' from the menu.
28. Can I collect or redeem my points without the app?
. No, Club Apparel App is required.
   

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